HEALTH TECHNICIAN (TELEHEALTH)
Duties Include Supporting clinical telemental health encounters. Managing real time clinical telemental health events Providing established instructions for patients Providing technical and administrative support of telehealth operations Providing technical support to end-users Scheduling simple and complex intra-facility and inter-facility telemental health appointments Installing, configuring, maintaining, and troubleshooting technology, and performing a variety of program support duties as assigned Serving as an imager and clinical data manager for store and forward telemental health (SFT) clinical encounters including tasks such as capturing images, collecting data and transmitting them electronically for clinical review in accordance with VHA national guidelines Receiving and scheduling requests for simple and complex intra-facility, and inter- facility telemental health appointments using an electronic resource-based scheduling system Screening patients for Telehealth modality and referring patients that do not meet established criteria to appropriate care Monitoring and maintaining schedules of rooms, patients, technologies, clinical providers and presenters as needed to ensure efficient telehealth operations Providing established education and training to Veterans, staff and providers on the use of telehealth technologies and serving as a point of contact to answer questions and address concerns related to these technologies Maintaining regular contact with other staff members and the Facility Telehealth Coordinator to work out process issues, equipment needs, problems, data collection and any other logistical issues Arranging and completing test video calls with Veterans to prepare the Veterans for clinical encounters using telehealth technologies Ensuring information and resources are maintained for local and remote telehealth providers so they can effectively execute contingency and emergency plans Completing other duties as assigned Work Schedule:
Monday-Friday 8:
00am - 4:
30pm Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/26/2020. Basic Requirements:
United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and/or Education. One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician; OR Four academic years above high school leading to a bachelor's degree with courses related to the occupation; OR Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Examples are listed below:
Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as, biological science, surgical technician courses, nursing assistant or other courses related to the position; or an associate's degree in a health care related field; OR Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S. Armed Forces. English Language Proficiency. Health technicians appointed to direct patient care positions must be proficient in spoken and written English. Grade Determinations:
GS-05:
None beyond the basic requirements. GS-06:
At leastone year of experience equivalent to the GS-05 level. Demonstrated Knowledge, Skills, and Abilities (KSA). In addition to the experience above, the candidate must demonstrate all of the following KSAs. Demonstrate a comprehensive knowledge of computer systems and program to perform a variety of tasks; Ability to communicate, consult, and interact with other members of the healthcare team, external relations, customer service and patient education; Ability to provide and receive guidance and technical direction; Ability to plan, organize, set priorities, work as a team member, and effectively complete assignments; Ability to read, interpret, and apply complex written instructions; Knowledge of general clinical policies and procedures in a healthcare environment; and Skilled in the use of telehealth technologies for the facilitation of telehealth clinical encounters. Preferred
Experience:
2 years experience with the VA; Exceptional customer service skills with both internal and external customers; Experience supporting VA tele-care with scheduling or assisting Veterans and/or providers with tele-health visits. References:
VA Handbook 5005 Appendix G50, Qualification Standards for Health Technician (Telehealth Clinical), GS-640. Physical Requirements:
The work requires some physical exertion such as prolonged periods of standing, bending, reaching, crouching, stooping, stretching, and lifting moderately heavy items such as manuals, record boxes, equipment or assisting patients. The work requires above average agility and dexterity. The incumbent may be required to travel between VA and/or Non-VA clinical care sites and possession of a valid driver's license may be required.
Estimated Salary: $20 to $28 per hour based on qualifications.
Monday-Friday 8:
00am - 4:
30pm Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/26/2020. Basic Requirements:
United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and/or Education. One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician; OR Four academic years above high school leading to a bachelor's degree with courses related to the occupation; OR Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Examples are listed below:
Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as, biological science, surgical technician courses, nursing assistant or other courses related to the position; or an associate's degree in a health care related field; OR Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S. Armed Forces. English Language Proficiency. Health technicians appointed to direct patient care positions must be proficient in spoken and written English. Grade Determinations:
GS-05:
None beyond the basic requirements. GS-06:
At leastone year of experience equivalent to the GS-05 level. Demonstrated Knowledge, Skills, and Abilities (KSA). In addition to the experience above, the candidate must demonstrate all of the following KSAs. Demonstrate a comprehensive knowledge of computer systems and program to perform a variety of tasks; Ability to communicate, consult, and interact with other members of the healthcare team, external relations, customer service and patient education; Ability to provide and receive guidance and technical direction; Ability to plan, organize, set priorities, work as a team member, and effectively complete assignments; Ability to read, interpret, and apply complex written instructions; Knowledge of general clinical policies and procedures in a healthcare environment; and Skilled in the use of telehealth technologies for the facilitation of telehealth clinical encounters. Preferred
Experience:
2 years experience with the VA; Exceptional customer service skills with both internal and external customers; Experience supporting VA tele-care with scheduling or assisting Veterans and/or providers with tele-health visits. References:
VA Handbook 5005 Appendix G50, Qualification Standards for Health Technician (Telehealth Clinical), GS-640. Physical Requirements:
The work requires some physical exertion such as prolonged periods of standing, bending, reaching, crouching, stooping, stretching, and lifting moderately heavy items such as manuals, record boxes, equipment or assisting patients. The work requires above average agility and dexterity. The incumbent may be required to travel between VA and/or Non-VA clinical care sites and possession of a valid driver's license may be required.
- Department:
0640 Health Aid And Technician - Salary Range:
$34,916 to $50,598 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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