Spa Manager
Job Description
The Clinic Manager oversees and manages the overall daily operations of the Massage Envy clinic and, therefore, is vital to the success of a Massage Envy clinic. Proven experience to consistently meet or exceed sales and service goals. We obsess over results, so be prepared for us to validate yours. THIS IS NOT A DESK JOB!
Massage Envy Vision - Total body care at Massage Envy is an integral part of everyone s well-being journey
Responsibilities
Oversee and manage the daily operations of the clinic.
Assists Franchise Owner in setting and achieving all key metric goals and profitability.
Manage staff of varying personalities and skill sets in with the positions of managers, leads, sales associates, massage therapists, and estheticians.
Train, monitor and coach performance of all staff and support managers.
Responsible for establishing and monitoring staff and therapist work schedules.
Responsible for all human resource functions for clinic staff and therapists including interviewing, hiring, training, evaluating performance, scheduling work, conducting staff meetings, resolving concerns or disputes, disciplining and terminating and related recordkeeping.
Assists in providing excellent service to members/guests.
Maintain professional, clean and safe clinic environment for employees and members/guests.
Responsible for generating sales reports.
Ensures employee work time is properly recorded and payroll is processed in a timely manner.
Makes bank deposits.
Maintains inventory and orders supplies.
Coordinate with Franchise Owner and implement marketing efforts.
Participate with Regional Developer on OSR evaluation as required by policy or local expectations. Ensure clinic is following and corporate policies and protocols.
Qualifications
Education, Skills and Training:
College education preferred.
Must have management and sales experience in service/retail industry.
Ability to identify and problem solve, set expectations and goals and delegate.
Ability to effectively interact with and communicate expectations to staff.
Able to communicate up-line information to Franchise Owners.
Proficiency in generating membership and retail sales goals and interpreting trends in sales reports.
Excellent trainer and motivator.
Must have excellent computer skills and ability to learn software and complex information
Satisfactory results of background and reference check is a condition of employment in this position.
Flexible availability nights, weekends, and occasional Holidays are required.
Must be customer service oriented.
Must communicate effectively (orally and written) and in a courteous and professional manner on a regular basis with members, guests, staff, regional developers and franchise owners.
Follows management s policies, procedures and direction.
Accepts constructive criticism in a positive manner and uses it as a learning tool.Estimated Salary: $20 to $28 per hour based on qualifications.
The Clinic Manager oversees and manages the overall daily operations of the Massage Envy clinic and, therefore, is vital to the success of a Massage Envy clinic. Proven experience to consistently meet or exceed sales and service goals. We obsess over results, so be prepared for us to validate yours. THIS IS NOT A DESK JOB!
Massage Envy Vision - Total body care at Massage Envy is an integral part of everyone s well-being journey
Responsibilities
Oversee and manage the daily operations of the clinic.
Assists Franchise Owner in setting and achieving all key metric goals and profitability.
Manage staff of varying personalities and skill sets in with the positions of managers, leads, sales associates, massage therapists, and estheticians.
Train, monitor and coach performance of all staff and support managers.
Responsible for establishing and monitoring staff and therapist work schedules.
Responsible for all human resource functions for clinic staff and therapists including interviewing, hiring, training, evaluating performance, scheduling work, conducting staff meetings, resolving concerns or disputes, disciplining and terminating and related recordkeeping.
Assists in providing excellent service to members/guests.
Maintain professional, clean and safe clinic environment for employees and members/guests.
Responsible for generating sales reports.
Ensures employee work time is properly recorded and payroll is processed in a timely manner.
Makes bank deposits.
Maintains inventory and orders supplies.
Coordinate with Franchise Owner and implement marketing efforts.
Participate with Regional Developer on OSR evaluation as required by policy or local expectations. Ensure clinic is following and corporate policies and protocols.
Qualifications
Education, Skills and Training:
College education preferred.
Must have management and sales experience in service/retail industry.
Ability to identify and problem solve, set expectations and goals and delegate.
Ability to effectively interact with and communicate expectations to staff.
Able to communicate up-line information to Franchise Owners.
Proficiency in generating membership and retail sales goals and interpreting trends in sales reports.
Excellent trainer and motivator.
Must have excellent computer skills and ability to learn software and complex information
Satisfactory results of background and reference check is a condition of employment in this position.
Flexible availability nights, weekends, and occasional Holidays are required.
Must be customer service oriented.
Must communicate effectively (orally and written) and in a courteous and professional manner on a regular basis with members, guests, staff, regional developers and franchise owners.
Follows management s policies, procedures and direction.
Accepts constructive criticism in a positive manner and uses it as a learning tool.Estimated Salary: $20 to $28 per hour based on qualifications.
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