Customer Care Professional - WORK FROM HOME (Ogden, UT)
Job Description
Work from Home Customer Care Rep (Ogden, UT)
Must live near (100 mile radius) Logan, UT
Job
Summary: This Work from Home opportunity requires 4 weeks of onsite training in Ogden, UT. Once you are able to successfully pass the proficiency requirements, you will be able to take equipment (computer and accessories) home to work from home where you will answer inbound calls from customers across the country and help them troubleshoot their Vivint.SmartHome security and home automation systems over the phone.
Abbreviated list of
Benefits:
Working from the comfort of your own home, no driving to work, a free meal ticket for every 8 hours worked, fantastic training facilities, paid time off, paid holidays, health benefits, 401K and much more!
Vivint.SmartHome is an equal opportunity employer, does not consider any protected traits (e.g. race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring under federal, state and local laws. We are a drug free environment. We don t conduct pre-employment drug screening, however, we do conduct random drug testing on site.
Responsibilities
Essential Functions/
Responsibilities:
Commit to four weeks of training at one of the Vivint facilities in Ogden, UT
Provide technical and customer support via telephone for inbound calls
Develop extensive knowledge of Vivint.SmartHome's varied product line and installation processes
Educate customers on the use of Vivint.SmartHome systems and products
Use Vivint.SmartHome Knowledge Management System to troubleshoot varying degrees of technical support problems for customers
Create service tickets for issues not able to be resolved over the phone
Accurately record customer s technical issues
Answer customer s billing questions/concerns
Proficient communication skills (verbal and written)
Ability to solve unique technical problems
Must be able to multi-task while using different internal programs
Ability to communicate clearly with customers while providing step-by-step instructions for understanding/fixing their system over the phone
Passion for providing quality customer service
Ability to envision product scenarios in order to help customers solve problems
Must feel comfortable with de-escalating phone calls
Ability to adapt to system/process changes quickly while retaining new information
Must be able to work four weekdays and one weekend shift
Must have 100% attendance during the 3 week training
Ability to adhere to a strict attendance/punctuality policy
Qualifications
Minimum Requirements
:
Must have a consistent internet speed of 5 mbps download and 2.5 mbps upload, provided by an Internet Service Provider
The workplace must be in a secluded portion of the home where passersby cannot view the screen or customer information. Preferably in a room with a door or divider that closes it off from the rest of the home
Required
Experience:
Ability to get licensed for the Utah Burglar Alarm Systems
Ability to successfully pass background check
Must be at least 18 years old (per Industry s requirement)
Must be able to commit to 6 months in the department
High school diploma or equivalent preferred but not required
Call center experience preferred but not required
6
months of customer service experience preferredEstimated Salary: $20 to $28 per hour based on qualifications.
Work from Home Customer Care Rep (Ogden, UT)
Must live near (100 mile radius) Logan, UT
Job
Summary: This Work from Home opportunity requires 4 weeks of onsite training in Ogden, UT. Once you are able to successfully pass the proficiency requirements, you will be able to take equipment (computer and accessories) home to work from home where you will answer inbound calls from customers across the country and help them troubleshoot their Vivint.SmartHome security and home automation systems over the phone.
Abbreviated list of
Benefits:
Working from the comfort of your own home, no driving to work, a free meal ticket for every 8 hours worked, fantastic training facilities, paid time off, paid holidays, health benefits, 401K and much more!
Vivint.SmartHome is an equal opportunity employer, does not consider any protected traits (e.g. race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring under federal, state and local laws. We are a drug free environment. We don t conduct pre-employment drug screening, however, we do conduct random drug testing on site.
Responsibilities
Essential Functions/
Responsibilities:
Commit to four weeks of training at one of the Vivint facilities in Ogden, UT
Provide technical and customer support via telephone for inbound calls
Develop extensive knowledge of Vivint.SmartHome's varied product line and installation processes
Educate customers on the use of Vivint.SmartHome systems and products
Use Vivint.SmartHome Knowledge Management System to troubleshoot varying degrees of technical support problems for customers
Create service tickets for issues not able to be resolved over the phone
Accurately record customer s technical issues
Answer customer s billing questions/concerns
Proficient communication skills (verbal and written)
Ability to solve unique technical problems
Must be able to multi-task while using different internal programs
Ability to communicate clearly with customers while providing step-by-step instructions for understanding/fixing their system over the phone
Passion for providing quality customer service
Ability to envision product scenarios in order to help customers solve problems
Must feel comfortable with de-escalating phone calls
Ability to adapt to system/process changes quickly while retaining new information
Must be able to work four weekdays and one weekend shift
Must have 100% attendance during the 3 week training
Ability to adhere to a strict attendance/punctuality policy
Qualifications
Minimum Requirements
:
Must have a consistent internet speed of 5 mbps download and 2.5 mbps upload, provided by an Internet Service Provider
The workplace must be in a secluded portion of the home where passersby cannot view the screen or customer information. Preferably in a room with a door or divider that closes it off from the rest of the home
Required
Experience:
Ability to get licensed for the Utah Burglar Alarm Systems
Ability to successfully pass background check
Must be at least 18 years old (per Industry s requirement)
Must be able to commit to 6 months in the department
High school diploma or equivalent preferred but not required
Call center experience preferred but not required
6
months of customer service experience preferredEstimated Salary: $20 to $28 per hour based on qualifications.
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