Internet Team Member / Customer Service Account Manager

Northern Utah's #1 volume new car dealer is seeking a highly motivated, customer service oriented individual with good organizational skills to join our internet team. They will be responsible for responding and following up with customers who make an inquiry online to produce maximum customer visits to the dealership as well as customer courtesy calls for sales opportunities. Superior phone and email communication skills are a must and automotive knowledge is a plus but not required. If you are energetic, possess a positive attitude and are willing to learn, this is the place for you!
Job Description - Internet Sales Team Member/Customer Service Account Manager
All employees must adhere to the below Company Values:
Develops employees and/or self through continuous training
Respects and keeps promises to customers and coworkers
Intently listens to understand customer and co-worker needs
Values honestly, transparency, and consistency in all of our dealings
Exemplifies Brand Persona (professional, sensitive, knowledgeable, resourceful, reliable, and transparent)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Applicants must be 18 years or older and be authorized to work in the U.S., have a valid driver license and professional appearance.
GENERAL SUMMARY:
The New/Used vehicle sales person is directly responsible for generating sales of new and/or used vehicles at dealership gross profit, volume, and customer satisfaction standards.
DUTIES AND RESPONSIBILITIES:
Maintain a positive and optimistic attitude.
Build strong rapport with customers.
Determine customer vehicle needs by asking questions and listening.
Perform high-quality, professional, and knowledgeable presentation and demonstration of new/used vehicles.
Learn to overcome objections, close sales, and perform all other steps of the sales process in accordance with company standards.
Ensure that, as part of the delivery process, the customer understands the vehicle's operating features, warranty, and paperwork.
Establish personal income goals that are consistent with dealership standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to assess progress towards achieving goals.
Report to the Sales Manager regarding objectives, planned activities, reviews, and analyses.
Attend sales meetings.
Develop career skills through regular training and instruction.
Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction. Also maintain a prospect development and referral system.
Keep abreast of new products, features, accessories, etc. Understand the terminology of the automobile business and keep abreast of technological changes in the product.
Know and understand equity and values, and be able to explain depreciation to the customer.
Know and understand the federal, state, and local laws that govern retail auto sales.
Introduce customers to service department personnel to emphasize to customers the quality and efficiency of the dealership's service operations.
Follow-up with all Internet and VIP Referrals as soon as possible (ideally, within minutes, but no longer than one hour) - must provide own mobile communication device.
Refer VIP Referrals that originate from other sales people (same store) back to the originating sales person.
Refer VIP Referrals to others within the group for the vehicle makes that you do not sell.
Be on time for scheduled shift and meetings, cover entire shift, and clock in/out daily.
Other duties as assigned.
QUALIFICATIONS:
High school diploma or the equivalent.
Ability to read and comprehend instructions and information.
Valid in-state driver's license.
Professional personal appearance.
Excellent communication skills.
Ability to sell a minimum quota according to dealership standards.
Acceptable driving record.
WORKING CONDITIONS:
Working at a desk and spending most of the time on the phones and emailing customers. Greeting customers upon arrival of set appointments and handing them off to sales professionals.
NOTE:
This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this list is intended to be an accurate reflection of the current job, the Company reserves the right to revise the functions and duties of the job and to require that additional or different tasks be performed as circumstances dictate.
Contact: Jana Christopherson
Phone: 801-781-4500
Email: janac@kengarff.com
Go to http://www.kengarff.com/employment/index.htm and submit an application. Call Jana with any questions or to schedule an interview.

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