IT Support Specialist
Ogden, UT Ogden, UT Full-time Full-time Estimated:
$51.
8K - $65.
6K a year Estimated:
$51.
8K - $65.
6K a year 5 days ago 5 days ago 5 days ago Who we are:
Headquartered in Pittsburgh, Pennsylvania, at Chromalox a Spirax-Sarco Engineering company, we build advanced thermal technologies for the world's most challenging industrial heating applications.
We do it better and have been doing it longer than anyone else.
Chromalox started with an innovative solution 100 years ago when a self-taught engineer invented the first metal-sheathed resistance heating element.
It was this then-advanced thermal technology that launched an entire industry.
That pioneering, innovative spirit continues today.
Built on opportunity and innovation, Chromalox has grown to serve an increasing number of global markets and industries.
We excel in industries that have high expectations.
We are acknowledged as experts at delivering solutions that exceed specifications, limit risk, and reduce operating costs.
Join us as we continue to provide solutions to our customers and the world! The Role:
As the IT Support Analyst, you will provide complete software and hardware support in a multi-platform manufacturing environment in addition to deploying user and manufacturing computing hardware and related accessories, overseeing software installations and patching/upgrades to operating systems and layered software packages, and maintaining hardware and software inventory documentation.
This position requires cross-functional partnership and communication, both formally and informally, with end users, managers, and third-party support vendors.
This position is located in Ogden, Utah.
Responsibilities:
Accurately prioritize, triage, and resolve incoming support requests promptly, keeping pace with targeted closure goals.
Provide desktop support services, including provisioning/de-provisioning and configuring PCs & laptops and troubleshooting for end-user issues.
Maintain frequent communication with peers on the IT team to drive awareness of issues or changing processes/standards.
Participate in drafting/revising technical support documentation.
Engage 3rd party support partners as required.
Participate in local/division system implementation projects and introduction of new technologies.
Required Experience At least 3
years of experience working in an IT environment.
Experience planning, organizing, and prioritizing a high volume of requests daily and multi-task effectively.
Proven working experience logging and triaging calls/incidents in a ticketing system in a timely manner.
Deep working knowledge of the broad range of information technology services, specifically PC-related software, and operating systems.
Excellent communication and collaboration skills.
Working experience effectively operating independently and with all levels of employees in written and oral communications.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
$51.
8K - $65.
6K a year Estimated:
$51.
8K - $65.
6K a year 5 days ago 5 days ago 5 days ago Who we are:
Headquartered in Pittsburgh, Pennsylvania, at Chromalox a Spirax-Sarco Engineering company, we build advanced thermal technologies for the world's most challenging industrial heating applications.
We do it better and have been doing it longer than anyone else.
Chromalox started with an innovative solution 100 years ago when a self-taught engineer invented the first metal-sheathed resistance heating element.
It was this then-advanced thermal technology that launched an entire industry.
That pioneering, innovative spirit continues today.
Built on opportunity and innovation, Chromalox has grown to serve an increasing number of global markets and industries.
We excel in industries that have high expectations.
We are acknowledged as experts at delivering solutions that exceed specifications, limit risk, and reduce operating costs.
Join us as we continue to provide solutions to our customers and the world! The Role:
As the IT Support Analyst, you will provide complete software and hardware support in a multi-platform manufacturing environment in addition to deploying user and manufacturing computing hardware and related accessories, overseeing software installations and patching/upgrades to operating systems and layered software packages, and maintaining hardware and software inventory documentation.
This position requires cross-functional partnership and communication, both formally and informally, with end users, managers, and third-party support vendors.
This position is located in Ogden, Utah.
Responsibilities:
Accurately prioritize, triage, and resolve incoming support requests promptly, keeping pace with targeted closure goals.
Provide desktop support services, including provisioning/de-provisioning and configuring PCs & laptops and troubleshooting for end-user issues.
Maintain frequent communication with peers on the IT team to drive awareness of issues or changing processes/standards.
Participate in drafting/revising technical support documentation.
Engage 3rd party support partners as required.
Participate in local/division system implementation projects and introduction of new technologies.
Required Experience At least 3
years of experience working in an IT environment.
Experience planning, organizing, and prioritizing a high volume of requests daily and multi-task effectively.
Proven working experience logging and triaging calls/incidents in a ticketing system in a timely manner.
Deep working knowledge of the broad range of information technology services, specifically PC-related software, and operating systems.
Excellent communication and collaboration skills.
Working experience effectively operating independently and with all levels of employees in written and oral communications.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
