Information Technology Specialist
SummaryThere is one vacancy available in one of the following potential duty locations:
Ogden, UtahThis position is located at Office of the Chief Information OfficerTechnical Support Division.
This is not a remote position, you will be required to be in your duty station office per CEC telework policy.
This job is open to The publicU.
S.
Citizens, Nationals or those who owe allegiance to the U.
S.
Clarification from the agencyU.
S.
citizens or U.
S.
Nationals; no prior Federal experience is required.
DutiesAs an Information Technology Specialist, you will:
Provide user network account support to include setup and configuration (e.
g.
, user profile, e-mail, peripheral access), and troubleshoot user account problems and daily user support issues.
Coordinate with customers to ensure they request the appropriate permissions through their security staff.
Manage and deploy workstations through entire life cycle.
Deploy equipment and keep inventory database up-to-date and accurate.
Directly perform or coordinate the sanitization and disposal of excess equipment according to property policies.
Proactively work with customers to identify new requirements associated with incoming new personnel, changes in office functions, office closures, etc.
Work with management to ensure requirements can be met when needed by the customer.
Provide technical oversight and direction to those working on all assigned projects and is considered the technical expert for the group for this activity.
Requirements Conditions of EmploymentThe experience may have been gained in either the public, private sector or volunteer service.
One year of experience refers to full-time work; part-time work is considered on a prorated basis.
To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your resume.
Key Requirements:
Please refer to Conditions of Employment.
Must be a U.
S.
Citizen or U.
S.
National CEC offers alternative/flexible/telework schedules for eligible position IMPORTANT INFORMATION BELOW After submitting an online application, you will be notified whether or not you are required to take additional online assessments through the USA Hire Competency Based Assessment system.
This message will be delivered to you via email notification.
The email may be routed to your Spam or Junk folder.
If you are asked to take the USA Hire Competency Based Assessments, you will be presented with a unique URL to access the USA Hire system.
Access to USA Hire is granted through your USAJOBS login credentials.
Be sure to review all instructions prior to beginning your USA Hire Assessments.
Click here for Computer System Requirements (https:
//help.
usastaffing.
gov/Apply/index.
php?title=USA_Hire_System_Requirements)Note, set aside at least 3 hours to take these assessments; however, most applicants complete the assessments in less time.
If you need to stop the assessments and continue at a later time, you can reuse the URL sent to you via email and also found in your USAJOBS account under the Track my application link for the corresponding application.
QualificationsYou must meet the following requirements by the closing date of this announcement.
For the GS-12, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service.
Specialized experience for this position includes:
Completing computer project task assignments that were directly related to IT support, deployment and customer service requirements, AND Analyzing alternative approaches to advise management regarding IT issues, problems and concerns, AND Providing technical or task leadership with timely completion.
In addition to specialized experience, individuals must have IT-related experience demonstrating each of the four competencies listed below.
1.
Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
EducationThis job does not have an education qualification requirement.
Additional informationOTHER INFORMATION:
We may select from this announcement or any other source to fill one or more vacancies.
CONDITIONS OF EMPLOYMENT:
A one year probationary period may be required.
Must successfully complete a background investigation.
Pass a pre-employment security investigation Public Trust - Background Investigation will be required.
Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service Systemor are exempt from having to do so.
Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form i-9.
Federal law requires verification of the identity and employment eligibility of all new hires in the U.
S.
Obtain and use a Government-issued charge card for business-related travel.
Must obtain a valid state driver's license and maintain a valid license while you occupy the position Must be able to lift up to 50 pound.
Our comprehensive benefits are very generous.
Our benefits package includes:
Challenging work, opportunities for advancement, competitive salaries, bonuses and incentive awards.
Eleven paid holidays, 13 days of sick leave, and 13 to 26 days of vacation time each year.
Access to insurance programs that may be continued after you retire.
A wide choice of health insurance plans, coverage for pre-existing conditions, and no waiting periods.
We pay a substantial amount (up to 75%) of the health insurance premiums.
A retirement program which includes employer-matching contributions.
Learn more about Federal benefits programs at:
https:
//help.
usajobs.
gov/index.
php/Pay_and_Benefits /> BenefitsA career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
How You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the qualifications above.
CEC has partnered with the Treasury's Bureau of the Fiscal Service to provide certain personnel services to its organization.
Fiscal Service's responsibilities include advertising vacancies, accepting and handling applications, and extending job offers.
You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement.
Your qualifications will be evaluated based on your application materials (e.
g.
, resume, supporting documents), the responses you provide on the application questionnaire, and the result of the online assessments required for this position.
Please be sure that your rsum includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your rsum may result in a not qualified determination.
In order to be considered for this position, you must complete all required steps in the process.
In addition to the application and application questionnaire, this position requires an online assessment.
The online assessment measures critical general competencies required to perform the job.
The assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies.
You must meet or exceed the cut score to be considered.
You will not be considered for the position if you score below the cut score or fail to complete the assessment.
Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.
Cheating on the online assessment may also result in your removal from consideration.
Rating:
You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):
Customer Service Technical, Accountability Attention to Detail Decision Making Flexibility Influencing/Negotiating Integrity/Honesty Interpersonal Skills Learning Reading Reasoning Self-Management Stress Tolerance Teamwork Category rating will be used to rank and select eligible candidates.
If qualified, you will be assigned to one of three quality level categories:
Best Qualified (highest quality category), Well Qualified (middle quality category), or Qualified (minimally qualified category), depending on your responses to the online questions, regarding your experience, education, and training related to this position.
Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.
Your application may be reviewed by a Subject Matter Expert.
Veterans' preference is applied after applicants are assessed.
Preference-eligibles will be listed at the top of their assigned category and considered before non-preference-eligibles in that category.
Qualified preference-eligibles with a compensable service-connected disability of 10% or more will be listed at the top of the highest category.
Referral:
If you are among the top qualified candidates, your application may be referred to a selecting official for consideration.
You may be required to participate in a selection interview.
If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP)) you must be assigned the middle category or better to be rated as well qualified to receive special selection priority.
BenefitsA career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
Required DocumentsAs a new or existing federal employee, you and your family may have access to a range of benefits.
Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee.
You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
A complete application includes 1.
A resume, 2.
Vacancy question responses, and 3.
Submission of any required documents.
Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).
Please ensure all required documents, including any required work samples, narratives, or other materials as stated in this announcement, are attached to your application package.
It is anticipated that there will be significant interest in the announcement.
As a result, the announcement will close at 11:
59 p.
m.
ET on the date of receipt of the 75th application or at 11:
59 p.
m.
ET on 7/26/2023; whichever occurs first.
Any required documents should be submitted at the time that you apply as documents will not be accepted after the vacancy closes.
All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing.
(Cover letters are optional.
) To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your resume.
We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions.
Please view resume tips.
VETERANS' PREFERENCE DOCUMENTATION:
If you are claiming veterans preference, please see applicant guide for required documentation In order to be considered for veterans preference, you must submit all required documentation as outlined in the applicant guide.
CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) ELIGIBILE INDIVIDUALS:
If you are a displaced or surplus Federal employee, in order to be eligible under one of these authorities you must submit all required documentation as outlined in this link:
CTAP/ICTAP How to ApplyPlease read the entire announcement and all the instructions before you begin an application.
To apply for this position, you must complete the initial online application, to include the initial online assessment and submission of the required documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:
59 PM (ET) on the closing date of the announcement to receive consideration.
The application process is as follows:
To begin the application process, click the Apply Online button.
Answer the questions presented in the application and attach all necessary supporting documentation.
Click the Submit Application button prior to 11:
59 PM (ET) on the announcement closing date.
REASONABLE ACCOMMODATION REQUESTS:
If you believe you have a disability (i.
e.
, physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application.
Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments.
Decisions on requests for Reasonable Accommodations are made on a case-by-case basis.
If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments.
You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement.
To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here:
https:
//help.
usastaffing.
gov/Apply/index.
php?title=Reasonable_Accommodations_for_USA_Hire />To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account (https:
//usajobs.
gov).
There you will find a record of your application, the application status, and an option to Edit my application.
This option will no longer be available once the announcement has closed.
To verify the status of your application both during and after the announcement open period, log into your USAJOBS account at https:
//www.
usajobs.
gov.
On the Home page, scroll down and locate your job application.
Once the job has been located, click the Track this application link on the right under the application date.
The page will refresh to display the Agency's Application Information page where you can scroll down and review any notifications the agency has sent you.
The Application Status will appear along with the date your application was last updated.
For information on what each Application Status means, visit:
https:
//www.
usajobs.
gov/Help/how-to/application/status/.
/>Please notify us if your contact information changes after the closing date of the announcement.
Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.
g.
, spam-blocker), you may not receive important communication that could affect your consideration for this position.
For additional information on how to apply, please visit the Partnership for Public Service's Go Government website.
To preview the assessment questionnaire:
https:
//apply.
usastaffing.
gov/ViewQuestionnaire/12056808 />Agency contact information Applicant Call CenterPhone304-480-7300 Email email protected AddressTechnical Support Division Administrative Resource Center Parkersburg, WV 26101 USNext stepsBased on your application and your responses to the application questionnaire, you may be presented with instructions on how to access the USA Hire system to complete the online assessments.
The online assessments must be completed within 48 hours following the close of this announcement.
You will have the opportunity to request a testing accommodation for the assessment should you have a disability covered under the Rehabilitation Act of 1973 as amended.
Your assessment results will be kept on record for one year and used toward future positions for which you might apply that require the same assessments.
To be considered for the position, you must meet all qualifications, including meeting or exceeding the cut score on the required assessments.
We will review your resume and transcript(s) (if appropriate) to ensure you meet the basic qualification requirements.
We will evaluate each applicant who meets the basic qualifications on the information provided and may interview the best-qualified applicants.
After making a tentative job offer, we will conduct any required suitability and/or security background investigation.
Fair and TransparentThe Federal hiring process is set up to be fair and transparent.
Please read the following guidance.
Equal Employment Opportunity (EEO) Policy Reasonable accommodation policy Financial suitability Selective Service New employee probationary period Signature and false statements Privacy Act Social security number request Required DocumentsA complete application includes 1.
A resume, 2.
Vacancy question responses, and 3.
Submission of any required documents.
Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).
Please ensure all required documents, including any required work samples, narratives, or other materials as stated in this announcement, are attached to your application package.
It is anticipated that there will be significant interest in the announcement.
As a result, the announcement will close at 11:
59 p.
m.
ET on the date of receipt of the 75th application or at 11:
59 p.
m.
ET on 7/26/2023; whichever occurs first.
Any required documents should be submitted at the time that you apply as documents will not be accepted after the vacancy closes.
All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing.
(Cover letters are optional.
) To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your resume.
We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions.
Please view resume tips.
VETERANS' PREFERENCE DOCUMENTATION:
If you are claiming veterans preference, please see applicant guide for required documentation In order to be considered for veterans preference, you must submit all required documentation as outlined in the applicant guide.
CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) ELIGIBILE INDIVIDUALS:
If you are a displaced or surplus Federal employee, in order to be eligible under one of these authorities you must submit all required documentation as outlined in this link:
CTAP/ICTAPHow to ApplyPlease read the entire announcement and all the instructions before you begin an application.
To apply for this position, you must complete the initial online application, to include the initial online assessment and submission of the required documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:
59 PM (ET) on the closing date of the announcement to receive consideration.
The application process is as follows:
To begin the application process, click the Apply Online button.
Answer the questions presented in the application and attach all necessary supporting documentation.
Click the Submit Application button prior to 11:
59 PM (ET) on the announcement closing date.
REASONABLE ACCOMMODATION REQUESTS:
If you believe you have a disability (i.
e.
, physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application.
Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments.
Decisions on requests for Reasonable Accommodations are made on a case-by-case basis.
If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments.
You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement.
To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here:
https:
//help.
usastaffing.
gov/Apply/index.
php?title=Reasonable_Accommodations_for_USA_Hire />To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account (https:
//usajobs.
gov).
There you will find a record of your application, the application status, and an option to Edit my application.
This option will no longer be available once the announcement has closed.
To verify the status of your application both during and after the announcement open period, log into your USAJOBS account at https:
//www.
usajobs.
gov.
On the Home page, scroll down and locate your job application.
Once the job has been located, click the Track this application link on the right under the application date.
The page will refresh to display the Agency's Application Information page where you can scroll down and review any notifications the agency has sent you.
The Application Status will appear along with the date your application was last updated.
For information on what each Application Status means, visit:
https:
//www.
usajobs.
gov/Help/how-to/application/status/.
/>Please notify us if your contact information changes after the closing date of the announcement.
Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.
g.
, spam-blocker), you may not receive important communication that could affect your consideration for this position.
For additional information on how to apply, please visit the Partnership for Public Service's Go Government website.
To preview the assessment questionnaire:
https:
//apply.
usastaffing.
gov/ViewQuestionnaire/12056808 />Agency contact information Applicant Call CenterPhone304-480-7300 Email email protected AddressTechnical Support Division Administrative Resource Center Parkersburg, WV 26101 USNext stepsBased on your application and your responses to the application questionnaire, you may be presented with instructions on how to access the USA Hire system to complete the online assessments.
The online assessments must be completed within 48 hours following the close of this announcement.
You will have the opportunity to request a testing accommodation for the assessment should you have a disability covered under the Rehabilitation Act of 1973 as amended.
Your assessment results will be kept on record for one year and used toward future positions for which you might apply that require the same assessments.
To be considered for the position, you must meet all qualifications, including meeting or exceeding the cut score on the required assessments.
We will review your resume and transcript(s) (if appropriate) to ensure you meet the basic qualification requirements.
We will evaluate each applicant who meets the basic qualifications on the information provided and may interview the best-qualified applicants.
After making a tentative job offer, we will conduct any required suitability and/or security background investigation.
Fair & TransparentThe Federal hiring process is set up to be fair and transparent.
Please read the following guidance.
Equal Employment Opportunity (EEO) Policy Reasonable accommodation policy Financial suitability Selective Service New employee probationary period Signature and false statements Privacy Act Social security number request Recommended Skills Analysis Documentation Operations Reports Management Interface Estimated Salary: $20 to $28 per hour based on qualifications.
Ogden, UtahThis position is located at Office of the Chief Information OfficerTechnical Support Division.
This is not a remote position, you will be required to be in your duty station office per CEC telework policy.
This job is open to The publicU.
S.
Citizens, Nationals or those who owe allegiance to the U.
S.
Clarification from the agencyU.
S.
citizens or U.
S.
Nationals; no prior Federal experience is required.
DutiesAs an Information Technology Specialist, you will:
Provide user network account support to include setup and configuration (e.
g.
, user profile, e-mail, peripheral access), and troubleshoot user account problems and daily user support issues.
Coordinate with customers to ensure they request the appropriate permissions through their security staff.
Manage and deploy workstations through entire life cycle.
Deploy equipment and keep inventory database up-to-date and accurate.
Directly perform or coordinate the sanitization and disposal of excess equipment according to property policies.
Proactively work with customers to identify new requirements associated with incoming new personnel, changes in office functions, office closures, etc.
Work with management to ensure requirements can be met when needed by the customer.
Provide technical oversight and direction to those working on all assigned projects and is considered the technical expert for the group for this activity.
Requirements Conditions of EmploymentThe experience may have been gained in either the public, private sector or volunteer service.
One year of experience refers to full-time work; part-time work is considered on a prorated basis.
To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your resume.
Key Requirements:
Please refer to Conditions of Employment.
Must be a U.
S.
Citizen or U.
S.
National CEC offers alternative/flexible/telework schedules for eligible position IMPORTANT INFORMATION BELOW After submitting an online application, you will be notified whether or not you are required to take additional online assessments through the USA Hire Competency Based Assessment system.
This message will be delivered to you via email notification.
The email may be routed to your Spam or Junk folder.
If you are asked to take the USA Hire Competency Based Assessments, you will be presented with a unique URL to access the USA Hire system.
Access to USA Hire is granted through your USAJOBS login credentials.
Be sure to review all instructions prior to beginning your USA Hire Assessments.
Click here for Computer System Requirements (https:
//help.
usastaffing.
gov/Apply/index.
php?title=USA_Hire_System_Requirements)Note, set aside at least 3 hours to take these assessments; however, most applicants complete the assessments in less time.
If you need to stop the assessments and continue at a later time, you can reuse the URL sent to you via email and also found in your USAJOBS account under the Track my application link for the corresponding application.
QualificationsYou must meet the following requirements by the closing date of this announcement.
For the GS-12, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service.
Specialized experience for this position includes:
Completing computer project task assignments that were directly related to IT support, deployment and customer service requirements, AND Analyzing alternative approaches to advise management regarding IT issues, problems and concerns, AND Providing technical or task leadership with timely completion.
In addition to specialized experience, individuals must have IT-related experience demonstrating each of the four competencies listed below.
1.
Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
EducationThis job does not have an education qualification requirement.
Additional informationOTHER INFORMATION:
We may select from this announcement or any other source to fill one or more vacancies.
CONDITIONS OF EMPLOYMENT:
A one year probationary period may be required.
Must successfully complete a background investigation.
Pass a pre-employment security investigation Public Trust - Background Investigation will be required.
Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service Systemor are exempt from having to do so.
Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form i-9.
Federal law requires verification of the identity and employment eligibility of all new hires in the U.
S.
Obtain and use a Government-issued charge card for business-related travel.
Must obtain a valid state driver's license and maintain a valid license while you occupy the position Must be able to lift up to 50 pound.
Our comprehensive benefits are very generous.
Our benefits package includes:
Challenging work, opportunities for advancement, competitive salaries, bonuses and incentive awards.
Eleven paid holidays, 13 days of sick leave, and 13 to 26 days of vacation time each year.
Access to insurance programs that may be continued after you retire.
A wide choice of health insurance plans, coverage for pre-existing conditions, and no waiting periods.
We pay a substantial amount (up to 75%) of the health insurance premiums.
A retirement program which includes employer-matching contributions.
Learn more about Federal benefits programs at:
https:
//help.
usajobs.
gov/index.
php/Pay_and_Benefits /> BenefitsA career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
How You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the qualifications above.
CEC has partnered with the Treasury's Bureau of the Fiscal Service to provide certain personnel services to its organization.
Fiscal Service's responsibilities include advertising vacancies, accepting and handling applications, and extending job offers.
You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement.
Your qualifications will be evaluated based on your application materials (e.
g.
, resume, supporting documents), the responses you provide on the application questionnaire, and the result of the online assessments required for this position.
Please be sure that your rsum includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your rsum may result in a not qualified determination.
In order to be considered for this position, you must complete all required steps in the process.
In addition to the application and application questionnaire, this position requires an online assessment.
The online assessment measures critical general competencies required to perform the job.
The assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies.
You must meet or exceed the cut score to be considered.
You will not be considered for the position if you score below the cut score or fail to complete the assessment.
Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.
Cheating on the online assessment may also result in your removal from consideration.
Rating:
You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):
Customer Service Technical, Accountability Attention to Detail Decision Making Flexibility Influencing/Negotiating Integrity/Honesty Interpersonal Skills Learning Reading Reasoning Self-Management Stress Tolerance Teamwork Category rating will be used to rank and select eligible candidates.
If qualified, you will be assigned to one of three quality level categories:
Best Qualified (highest quality category), Well Qualified (middle quality category), or Qualified (minimally qualified category), depending on your responses to the online questions, regarding your experience, education, and training related to this position.
Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.
Your application may be reviewed by a Subject Matter Expert.
Veterans' preference is applied after applicants are assessed.
Preference-eligibles will be listed at the top of their assigned category and considered before non-preference-eligibles in that category.
Qualified preference-eligibles with a compensable service-connected disability of 10% or more will be listed at the top of the highest category.
Referral:
If you are among the top qualified candidates, your application may be referred to a selecting official for consideration.
You may be required to participate in a selection interview.
If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP)) you must be assigned the middle category or better to be rated as well qualified to receive special selection priority.
BenefitsA career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
Required DocumentsAs a new or existing federal employee, you and your family may have access to a range of benefits.
Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee.
You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
A complete application includes 1.
A resume, 2.
Vacancy question responses, and 3.
Submission of any required documents.
Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).
Please ensure all required documents, including any required work samples, narratives, or other materials as stated in this announcement, are attached to your application package.
It is anticipated that there will be significant interest in the announcement.
As a result, the announcement will close at 11:
59 p.
m.
ET on the date of receipt of the 75th application or at 11:
59 p.
m.
ET on 7/26/2023; whichever occurs first.
Any required documents should be submitted at the time that you apply as documents will not be accepted after the vacancy closes.
All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing.
(Cover letters are optional.
) To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your resume.
We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions.
Please view resume tips.
VETERANS' PREFERENCE DOCUMENTATION:
If you are claiming veterans preference, please see applicant guide for required documentation In order to be considered for veterans preference, you must submit all required documentation as outlined in the applicant guide.
CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) ELIGIBILE INDIVIDUALS:
If you are a displaced or surplus Federal employee, in order to be eligible under one of these authorities you must submit all required documentation as outlined in this link:
CTAP/ICTAP How to ApplyPlease read the entire announcement and all the instructions before you begin an application.
To apply for this position, you must complete the initial online application, to include the initial online assessment and submission of the required documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:
59 PM (ET) on the closing date of the announcement to receive consideration.
The application process is as follows:
To begin the application process, click the Apply Online button.
Answer the questions presented in the application and attach all necessary supporting documentation.
Click the Submit Application button prior to 11:
59 PM (ET) on the announcement closing date.
REASONABLE ACCOMMODATION REQUESTS:
If you believe you have a disability (i.
e.
, physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application.
Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments.
Decisions on requests for Reasonable Accommodations are made on a case-by-case basis.
If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments.
You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement.
To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here:
https:
//help.
usastaffing.
gov/Apply/index.
php?title=Reasonable_Accommodations_for_USA_Hire />To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account (https:
//usajobs.
gov).
There you will find a record of your application, the application status, and an option to Edit my application.
This option will no longer be available once the announcement has closed.
To verify the status of your application both during and after the announcement open period, log into your USAJOBS account at https:
//www.
usajobs.
gov.
On the Home page, scroll down and locate your job application.
Once the job has been located, click the Track this application link on the right under the application date.
The page will refresh to display the Agency's Application Information page where you can scroll down and review any notifications the agency has sent you.
The Application Status will appear along with the date your application was last updated.
For information on what each Application Status means, visit:
https:
//www.
usajobs.
gov/Help/how-to/application/status/.
/>Please notify us if your contact information changes after the closing date of the announcement.
Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.
g.
, spam-blocker), you may not receive important communication that could affect your consideration for this position.
For additional information on how to apply, please visit the Partnership for Public Service's Go Government website.
To preview the assessment questionnaire:
https:
//apply.
usastaffing.
gov/ViewQuestionnaire/12056808 />Agency contact information Applicant Call CenterPhone304-480-7300 Email email protected AddressTechnical Support Division Administrative Resource Center Parkersburg, WV 26101 USNext stepsBased on your application and your responses to the application questionnaire, you may be presented with instructions on how to access the USA Hire system to complete the online assessments.
The online assessments must be completed within 48 hours following the close of this announcement.
You will have the opportunity to request a testing accommodation for the assessment should you have a disability covered under the Rehabilitation Act of 1973 as amended.
Your assessment results will be kept on record for one year and used toward future positions for which you might apply that require the same assessments.
To be considered for the position, you must meet all qualifications, including meeting or exceeding the cut score on the required assessments.
We will review your resume and transcript(s) (if appropriate) to ensure you meet the basic qualification requirements.
We will evaluate each applicant who meets the basic qualifications on the information provided and may interview the best-qualified applicants.
After making a tentative job offer, we will conduct any required suitability and/or security background investigation.
Fair and TransparentThe Federal hiring process is set up to be fair and transparent.
Please read the following guidance.
Equal Employment Opportunity (EEO) Policy Reasonable accommodation policy Financial suitability Selective Service New employee probationary period Signature and false statements Privacy Act Social security number request Required DocumentsA complete application includes 1.
A resume, 2.
Vacancy question responses, and 3.
Submission of any required documents.
Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).
Please ensure all required documents, including any required work samples, narratives, or other materials as stated in this announcement, are attached to your application package.
It is anticipated that there will be significant interest in the announcement.
As a result, the announcement will close at 11:
59 p.
m.
ET on the date of receipt of the 75th application or at 11:
59 p.
m.
ET on 7/26/2023; whichever occurs first.
Any required documents should be submitted at the time that you apply as documents will not be accepted after the vacancy closes.
All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing.
(Cover letters are optional.
) To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your resume.
We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions.
Please view resume tips.
VETERANS' PREFERENCE DOCUMENTATION:
If you are claiming veterans preference, please see applicant guide for required documentation In order to be considered for veterans preference, you must submit all required documentation as outlined in the applicant guide.
CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) ELIGIBILE INDIVIDUALS:
If you are a displaced or surplus Federal employee, in order to be eligible under one of these authorities you must submit all required documentation as outlined in this link:
CTAP/ICTAPHow to ApplyPlease read the entire announcement and all the instructions before you begin an application.
To apply for this position, you must complete the initial online application, to include the initial online assessment and submission of the required documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:
59 PM (ET) on the closing date of the announcement to receive consideration.
The application process is as follows:
To begin the application process, click the Apply Online button.
Answer the questions presented in the application and attach all necessary supporting documentation.
Click the Submit Application button prior to 11:
59 PM (ET) on the announcement closing date.
REASONABLE ACCOMMODATION REQUESTS:
If you believe you have a disability (i.
e.
, physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application.
Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments.
Decisions on requests for Reasonable Accommodations are made on a case-by-case basis.
If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments.
You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement.
To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here:
https:
//help.
usastaffing.
gov/Apply/index.
php?title=Reasonable_Accommodations_for_USA_Hire />To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account (https:
//usajobs.
gov).
There you will find a record of your application, the application status, and an option to Edit my application.
This option will no longer be available once the announcement has closed.
To verify the status of your application both during and after the announcement open period, log into your USAJOBS account at https:
//www.
usajobs.
gov.
On the Home page, scroll down and locate your job application.
Once the job has been located, click the Track this application link on the right under the application date.
The page will refresh to display the Agency's Application Information page where you can scroll down and review any notifications the agency has sent you.
The Application Status will appear along with the date your application was last updated.
For information on what each Application Status means, visit:
https:
//www.
usajobs.
gov/Help/how-to/application/status/.
/>Please notify us if your contact information changes after the closing date of the announcement.
Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.
g.
, spam-blocker), you may not receive important communication that could affect your consideration for this position.
For additional information on how to apply, please visit the Partnership for Public Service's Go Government website.
To preview the assessment questionnaire:
https:
//apply.
usastaffing.
gov/ViewQuestionnaire/12056808 />Agency contact information Applicant Call CenterPhone304-480-7300 Email email protected AddressTechnical Support Division Administrative Resource Center Parkersburg, WV 26101 USNext stepsBased on your application and your responses to the application questionnaire, you may be presented with instructions on how to access the USA Hire system to complete the online assessments.
The online assessments must be completed within 48 hours following the close of this announcement.
You will have the opportunity to request a testing accommodation for the assessment should you have a disability covered under the Rehabilitation Act of 1973 as amended.
Your assessment results will be kept on record for one year and used toward future positions for which you might apply that require the same assessments.
To be considered for the position, you must meet all qualifications, including meeting or exceeding the cut score on the required assessments.
We will review your resume and transcript(s) (if appropriate) to ensure you meet the basic qualification requirements.
We will evaluate each applicant who meets the basic qualifications on the information provided and may interview the best-qualified applicants.
After making a tentative job offer, we will conduct any required suitability and/or security background investigation.
Fair & TransparentThe Federal hiring process is set up to be fair and transparent.
Please read the following guidance.
Equal Employment Opportunity (EEO) Policy Reasonable accommodation policy Financial suitability Selective Service New employee probationary period Signature and false statements Privacy Act Social security number request Recommended Skills Analysis Documentation Operations Reports Management Interface Estimated Salary: $20 to $28 per hour based on qualifications.
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