IT Service Desk Technician II
IT Service Desk Technician II Requisition Number SP Position Category Staff Campus Location Weber State University Ogden UT Hours Per Week Months Per Year Alternate Work Schedule Pay Grade N Salary Hourly Pay Rate FLSA NonExempt Job SummaryBasic Function Individual will act as a primary point of technical support contact for departments and divisions under direct purview and will prioritize document and actively resolve help and service requests.
This role will require collaboration with departmental representatives on technology challenges solutions and changes and indepth analysis of departmental technology needs including hardware longevity equipment oversight and inventory planning.
Individual will provide second level handson and remote support for campus resources in a variety of areas with tasks including but not limited to devising procedures to solve complex problems troubleshooting testing and implementing software troubleshooting and supporting Windows and Mac machines performing analysis of enterprise applications supporting mobile devices troubleshooting basic networking issues performing computer imaging setups backups etc.
setup and administration tasks on specialized and high risk systems and performing preventative maintenance.
Position will be assigned to project work related to IT Division and university initiatives including work on enterprise system changes system implementations indepth research and software and end user testing.
Individual will provide indepth analysis of technology needs and solutions for campus at large as needed.
Recommendations for solutions may be on an enterprise level.
Individual may be asked to assist with front line IT Service Desk technical support via phone call chat walkin email and other communication.
Will act as a lead and a mentor to hourly staff and to assist in evaluation of training technical competencies and general job performance on an asneeded basis and will assist in the creation and delivery of training and documentation.
Required Qualifications Associates degree or equivalent work experience.
year of experience troubleshooting technology equipment and computers in a full time position Experience using Microsoft Active Directory or other user account management systems Familiarity with Microsoft System Center Configuration Manager or other system management software Experience supporting enterprise systems and software used at Weber State such as Google Apps for Education INB Argos reporting Microsoft Office Suite Windows Apple OSX etc.
Working knowledge of antivirus software and related troubleshooting techniques Experience imaging computers Experience leading a team in a group lead or other lead role Preferred Qualifications Experience working in higher education Demonstrated work record of consistent and reliable attendance Strong writing editing and proofreading skills Background Check Yes Benefits Summary WSU offers a generous benefits package that includes medical dental longterm disability life insurance retirement a wellness program with release time and paid incentives tuition benefits free tickets to athletic and performing arts events and paid holidays vacation and sick leave.
Job Open Date Review Date Job Close Date Open Until Filled Yes Notes to Applicant Successful applicant for this position may be hired in at a grade N or a grade N depending on applicant qualifications.
Parttime experience in a technical support and troubleshooting role may be considered at a rate of year of credit per years worked when determining minimum qualifications.
The annual salary for this position starts at and may go up from there depending on candidate qualifications.
The position comes with a generous httpswww.
weber.
eduwsuimagesHumanResourcesBenefitsOverviewNonExemptBenefits.
pdf.
To apply please complete the online application and attach a cover letter current resume and the names and contact information for three professional references.
For qualification determination your application andor resume must address the required and preferred qualifications and must contain average number of hours worked per week and the dates of employment i.
e.
monthyear to monthyear or monthyear to present.
If your resume does not contain this information your application may be considered incomplete.
Screening of applications will begin January.
Position will remain open until filled.
Criminal background check required as a condition of employment.
Physical Activity of this position Expressing or exchanging ideas.
Those activities in which they must convey detailed or important instructions to other workers accurately or quickly.
Ability to receive detailed information with or without assistance.
Repetitive motion.
Substantial movements motions of the wrists hands andor fingers.
Physical Requirements of this position Sedentary work.
Exerting up to pounds of force occasionally andor negligible amount of force frequently or consistently to move objects including the human body.
Sitting most of the time.
Walking and standing only occasionally if ever.
Visual Acuity Requirements including color depth perception and field of vision Required to perform activities such as preparing and analyzing data and figures transcribing using a computer terminal extensive reading.
The conditions the worker will be subject to in this position None.
The worker is not substantially exposed to adverse environmental conditions such as in typical office or administrative work.
To apply visit httpsapptrkr.
com Weber State University is an EOEMinoritiesFemaleVetDisability employer with a strong commitment to diversity and inclusion.
Applications by members of all underrepresented groups are encouraged.
Copyright Jobelephant.
com Inc.
All rights reserved.
httpswww.
jobelephant.
com jeideebeadebdcadbb.
Estimated Salary: $20 to $28 per hour based on qualifications.
This role will require collaboration with departmental representatives on technology challenges solutions and changes and indepth analysis of departmental technology needs including hardware longevity equipment oversight and inventory planning.
Individual will provide second level handson and remote support for campus resources in a variety of areas with tasks including but not limited to devising procedures to solve complex problems troubleshooting testing and implementing software troubleshooting and supporting Windows and Mac machines performing analysis of enterprise applications supporting mobile devices troubleshooting basic networking issues performing computer imaging setups backups etc.
setup and administration tasks on specialized and high risk systems and performing preventative maintenance.
Position will be assigned to project work related to IT Division and university initiatives including work on enterprise system changes system implementations indepth research and software and end user testing.
Individual will provide indepth analysis of technology needs and solutions for campus at large as needed.
Recommendations for solutions may be on an enterprise level.
Individual may be asked to assist with front line IT Service Desk technical support via phone call chat walkin email and other communication.
Will act as a lead and a mentor to hourly staff and to assist in evaluation of training technical competencies and general job performance on an asneeded basis and will assist in the creation and delivery of training and documentation.
Required Qualifications Associates degree or equivalent work experience.
year of experience troubleshooting technology equipment and computers in a full time position Experience using Microsoft Active Directory or other user account management systems Familiarity with Microsoft System Center Configuration Manager or other system management software Experience supporting enterprise systems and software used at Weber State such as Google Apps for Education INB Argos reporting Microsoft Office Suite Windows Apple OSX etc.
Working knowledge of antivirus software and related troubleshooting techniques Experience imaging computers Experience leading a team in a group lead or other lead role Preferred Qualifications Experience working in higher education Demonstrated work record of consistent and reliable attendance Strong writing editing and proofreading skills Background Check Yes Benefits Summary WSU offers a generous benefits package that includes medical dental longterm disability life insurance retirement a wellness program with release time and paid incentives tuition benefits free tickets to athletic and performing arts events and paid holidays vacation and sick leave.
Job Open Date Review Date Job Close Date Open Until Filled Yes Notes to Applicant Successful applicant for this position may be hired in at a grade N or a grade N depending on applicant qualifications.
Parttime experience in a technical support and troubleshooting role may be considered at a rate of year of credit per years worked when determining minimum qualifications.
The annual salary for this position starts at and may go up from there depending on candidate qualifications.
The position comes with a generous httpswww.
weber.
eduwsuimagesHumanResourcesBenefitsOverviewNonExemptBenefits.
pdf.
To apply please complete the online application and attach a cover letter current resume and the names and contact information for three professional references.
For qualification determination your application andor resume must address the required and preferred qualifications and must contain average number of hours worked per week and the dates of employment i.
e.
monthyear to monthyear or monthyear to present.
If your resume does not contain this information your application may be considered incomplete.
Screening of applications will begin January.
Position will remain open until filled.
Criminal background check required as a condition of employment.
Physical Activity of this position Expressing or exchanging ideas.
Those activities in which they must convey detailed or important instructions to other workers accurately or quickly.
Ability to receive detailed information with or without assistance.
Repetitive motion.
Substantial movements motions of the wrists hands andor fingers.
Physical Requirements of this position Sedentary work.
Exerting up to pounds of force occasionally andor negligible amount of force frequently or consistently to move objects including the human body.
Sitting most of the time.
Walking and standing only occasionally if ever.
Visual Acuity Requirements including color depth perception and field of vision Required to perform activities such as preparing and analyzing data and figures transcribing using a computer terminal extensive reading.
The conditions the worker will be subject to in this position None.
The worker is not substantially exposed to adverse environmental conditions such as in typical office or administrative work.
To apply visit httpsapptrkr.
com Weber State University is an EOEMinoritiesFemaleVetDisability employer with a strong commitment to diversity and inclusion.
Applications by members of all underrepresented groups are encouraged.
Copyright Jobelephant.
com Inc.
All rights reserved.
httpswww.
jobelephant.
com jeideebeadebdcadbb.
Estimated Salary: $20 to $28 per hour based on qualifications.
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