IT Support Team Leader
IT Support Team Leader Requisition Number SP Financial Svcs IT Position Category Staff Campus Location Weber State University Ogden UT Hours Per Week Months Per Year Alternate Work Schedule This position does a lot of weekend and after hours during the Athletics sports seasons.
Pay Grade E Salary Hourly Pay Rate FLSA Exempt Job SummaryBasic Function This position will supervise IT operations for the Event and Sports Facilities department and the Wildcat Store.
The positions will work at multiple buildings locations and campuses within Weber State University WSU.
Due to the nature of the responsibilities the position may have to work during events on evenings weekends and some holidays.
It will report to the Director of IT for Financial Services.
This roles responsibilities include Supervise plan and schedule staff resources and appointments for the quarterly PCI Assessment of all PCI devices used at the University.
Supervise servers that control all scoreboard video display audio system and message sign equipment and maintenance at multiple sports venues inside WSU.
This includes setup and teardown of related equipment.
These servers are mission critical and are severely sensitive to downtime during events and must resolve issues quickly under extreme duress during the downtime.
Gatekeeper of all the media displayed on the video displays and message sign equipment at multiple sports venues and events at WSU.
This includes creating a policy for media handling and submittal.
Supervise Ticketing Office IT operations at multiple locations and campuses during work hours and after hour events.
This includes all ticket scanning hardware and software.
Supervisor of hourly employees and their schedules.
Supervision of all workstations servers and proprietary systems maintenance and security for the Wildcat Store and the Event and Sports Facilities department.
This role must have a strong grasp of security best practices and WSU policies.
It must be able to monitor critical systems and their client workstations for physical and virtual threats.
In addition it will work with other departments to provide access while still providing a strong security layer on those client workstations.
Active Directory AD and Group Policy GP management for both the Wildcat Store and the Event and Sports Facilities department.
This role must have a strong grasp of AD and GP management.
It will audit both AD objects and GPs applied to the workstations and servers.
In addition it will create GPs and understand the impact of existing GPs.
Wildcat Store Point of Sale system and register hardware maintenance support and management.
Must be familiar with Linux systems.
Wildcat Store workstation support and maintenance.
The role must be familiar with Apple products and third party enterprise management software Centrify and JAMF centered on those products.
Will be a member of the Campus Technology Coordinators CTC group which helps drive WSU technology needs for the Vice President for Information Technology of WSU.
Along with that the position will be on various committees and RFP groups.
Due to the complexity of the systems contained in Financial Services this position must have a high level of understanding of many diverse technologies including software configuration computer hardware mobile device operating systems networking security practices scripting languages Python VBS PowerShell and operating systems MacOS Windows Linux etc.
.
Required Qualifications Education Bachelors degree in a technical field or equivalent experience years of work equate to year of school.
Experience years of concurrent experience troubleshooting technology in a full time position with emphasis on three or more of the following technologies Microsoft Active Directory Microsoft System Center JAMF Virtualization Software Terminal Services Licenses registration or certificates required ITIL Foundations certified within one year of hire.
HDI training Extron control Daktronics or other specialized training andor certifications within year of hire.
Preferred Qualifications Seeking applicants with the following knowledge skills and abilities Experience providing indepth support for enterprise systems and software used at Weber State such as Google Apps for Education INB Argos reporting Microsoft Office Suite Windows OS Apple OS etc.
Experience evaluating and maintaining the security of computer stations.
Experience imaging computers.
Experience providing formal or informal training to peers and those outside of peer group.
Experience with virusmalware removal.
Experience managing an independent workload and coordinating resources for competing projects and tasks without requiring guidance from other parties.
Experience synthesizing information and creating action plans.
Experience leading a team in a project coordination or project management role.
ExtronAVDaktronics Technologies Background Check Yes Benefits Summary WSU offers a generous benefits package that includes medical dental longterm disability life insurance retirement a wellness program with release time and paid incentives tuition benefits free tickets to athletic and performing arts events and paid holidays vacation and sick leave.
Job Open Date Review Date Job Close Date Open Until Filled Yes Notes to Applicant This position does a lot of weekend and after hours during the Athletics sports seasons.
The annual salary for this position starts at and may go up from there depending on candidate qualifications.
The position comes with a generous httpswww.
weber.
eduwsuimagesHumanResourcesBenefitsOverviewExemptBenefits.
pdf.
To apply please complete the online application and attach a cover letter current resume and the names and contact information for three professional references.
For qualification determination your application andor resume must contain average number of hours worked per week and the dates of employment i.
e.
monthyear to monthyear or monthyear to present.
If your resume does not contain this information your application may be considered incomplete.
Screening of applications will begin March.
Position will remain open until filled.
Criminal background check required as a condition of employment.
Physical Activity of this position Ascending or descending ladders stairs scaffolding ramps poles etc.
using feet and legs andor hands and arms.
Agility is emphasized.
Important if the amount and kind of climbing required exceeds that required for ordinary locomotion.
Maintaining equilibrium to prevent falling.
Walking standing or crouching on narrow slippery or erratically moving surfaces.
Amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.
Bending body downward and forward by bending spine at the waist.
This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
Bending legs at knee to come to a rest on knee or knees.
Bending the body downward and forward by bending leg and spine.
Moving about on hands and knees or hands and feet.
Extending hands and arms in any direction.
Standing.
Particularly for sustained periods of time.
Moving about to accomplish tasks particularly for long distances or moving from one work site to another.
Using upper extremities to press against something with steady force in order to thrust forward downward or outward.
Using upper extremities to exert force in order to draw haul or tug objects in a sustained motion.
Lifting.
Raising objects from a lower to a higher position or moving objects horizontally from positiontoposition.
This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
Operate activate use prepare inspect place detect or position.
Grasping.
Applying pressure to an object with the fingers and palm.
Feeling.
Perceiving attributes of objects such as size shape temperature or texture by touching with skin particularly that of fingertips.
Expressing or exchanging ideas.
Those activities in which they must convey detailed or important instructions to other workers accurately or quickly.
Ability to receive detailed information with or without assistance.
Repetitive motion.
Substantial movements motions of the wrists hands andor fingers.
Physical Requirements of this position Medium work.
Exerting up to pounds of force occasionally andor up to pounds of force frequently andor up to pounds of force constantly to move objects.
Visual Acuity Requirements including color depth perception and field of vision Required to perform activities such as preparing and analyzing data and figures transcribing using a computer terminal extensive reading.
The conditions the worker will be subject to in this position The worker is subject to outside environmental changes.
No effective protection from the weather.
The worker is subject to both environmental conditions.
Activities occur inside and outside.
The worker is subject to extreme cold.
Temperatures typically below for periods of more than one hour.
Consideration should be given to the effect of other environmental conditions such as wind and humidity.
The worker is subject to noise.
There is sufficient noise to cause the worker to shout in order to be heard above ambient noise level.
The worker is subject to hazards.
Includes a variety of physical conditions such as proximity to moving mechanical parts moving vehicles electrical current working on scaffolding and high places exposure to high heat or exposure to chemicals.
To apply visit httpsapptrkr.
com Weber State University is an EOEMinoritiesFemaleVetDisability employer with a strong commitment to diversity and inclusion.
Applications by members of all underrepresented groups are encouraged.
Copyright Jobelephant.
com Inc.
All rights reserved.
httpswww.
jobelephant.
com.
Estimated Salary: $20 to $28 per hour based on qualifications.
Pay Grade E Salary Hourly Pay Rate FLSA Exempt Job SummaryBasic Function This position will supervise IT operations for the Event and Sports Facilities department and the Wildcat Store.
The positions will work at multiple buildings locations and campuses within Weber State University WSU.
Due to the nature of the responsibilities the position may have to work during events on evenings weekends and some holidays.
It will report to the Director of IT for Financial Services.
This roles responsibilities include Supervise plan and schedule staff resources and appointments for the quarterly PCI Assessment of all PCI devices used at the University.
Supervise servers that control all scoreboard video display audio system and message sign equipment and maintenance at multiple sports venues inside WSU.
This includes setup and teardown of related equipment.
These servers are mission critical and are severely sensitive to downtime during events and must resolve issues quickly under extreme duress during the downtime.
Gatekeeper of all the media displayed on the video displays and message sign equipment at multiple sports venues and events at WSU.
This includes creating a policy for media handling and submittal.
Supervise Ticketing Office IT operations at multiple locations and campuses during work hours and after hour events.
This includes all ticket scanning hardware and software.
Supervisor of hourly employees and their schedules.
Supervision of all workstations servers and proprietary systems maintenance and security for the Wildcat Store and the Event and Sports Facilities department.
This role must have a strong grasp of security best practices and WSU policies.
It must be able to monitor critical systems and their client workstations for physical and virtual threats.
In addition it will work with other departments to provide access while still providing a strong security layer on those client workstations.
Active Directory AD and Group Policy GP management for both the Wildcat Store and the Event and Sports Facilities department.
This role must have a strong grasp of AD and GP management.
It will audit both AD objects and GPs applied to the workstations and servers.
In addition it will create GPs and understand the impact of existing GPs.
Wildcat Store Point of Sale system and register hardware maintenance support and management.
Must be familiar with Linux systems.
Wildcat Store workstation support and maintenance.
The role must be familiar with Apple products and third party enterprise management software Centrify and JAMF centered on those products.
Will be a member of the Campus Technology Coordinators CTC group which helps drive WSU technology needs for the Vice President for Information Technology of WSU.
Along with that the position will be on various committees and RFP groups.
Due to the complexity of the systems contained in Financial Services this position must have a high level of understanding of many diverse technologies including software configuration computer hardware mobile device operating systems networking security practices scripting languages Python VBS PowerShell and operating systems MacOS Windows Linux etc.
.
Required Qualifications Education Bachelors degree in a technical field or equivalent experience years of work equate to year of school.
Experience years of concurrent experience troubleshooting technology in a full time position with emphasis on three or more of the following technologies Microsoft Active Directory Microsoft System Center JAMF Virtualization Software Terminal Services Licenses registration or certificates required ITIL Foundations certified within one year of hire.
HDI training Extron control Daktronics or other specialized training andor certifications within year of hire.
Preferred Qualifications Seeking applicants with the following knowledge skills and abilities Experience providing indepth support for enterprise systems and software used at Weber State such as Google Apps for Education INB Argos reporting Microsoft Office Suite Windows OS Apple OS etc.
Experience evaluating and maintaining the security of computer stations.
Experience imaging computers.
Experience providing formal or informal training to peers and those outside of peer group.
Experience with virusmalware removal.
Experience managing an independent workload and coordinating resources for competing projects and tasks without requiring guidance from other parties.
Experience synthesizing information and creating action plans.
Experience leading a team in a project coordination or project management role.
ExtronAVDaktronics Technologies Background Check Yes Benefits Summary WSU offers a generous benefits package that includes medical dental longterm disability life insurance retirement a wellness program with release time and paid incentives tuition benefits free tickets to athletic and performing arts events and paid holidays vacation and sick leave.
Job Open Date Review Date Job Close Date Open Until Filled Yes Notes to Applicant This position does a lot of weekend and after hours during the Athletics sports seasons.
The annual salary for this position starts at and may go up from there depending on candidate qualifications.
The position comes with a generous httpswww.
weber.
eduwsuimagesHumanResourcesBenefitsOverviewExemptBenefits.
pdf.
To apply please complete the online application and attach a cover letter current resume and the names and contact information for three professional references.
For qualification determination your application andor resume must contain average number of hours worked per week and the dates of employment i.
e.
monthyear to monthyear or monthyear to present.
If your resume does not contain this information your application may be considered incomplete.
Screening of applications will begin March.
Position will remain open until filled.
Criminal background check required as a condition of employment.
Physical Activity of this position Ascending or descending ladders stairs scaffolding ramps poles etc.
using feet and legs andor hands and arms.
Agility is emphasized.
Important if the amount and kind of climbing required exceeds that required for ordinary locomotion.
Maintaining equilibrium to prevent falling.
Walking standing or crouching on narrow slippery or erratically moving surfaces.
Amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.
Bending body downward and forward by bending spine at the waist.
This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
Bending legs at knee to come to a rest on knee or knees.
Bending the body downward and forward by bending leg and spine.
Moving about on hands and knees or hands and feet.
Extending hands and arms in any direction.
Standing.
Particularly for sustained periods of time.
Moving about to accomplish tasks particularly for long distances or moving from one work site to another.
Using upper extremities to press against something with steady force in order to thrust forward downward or outward.
Using upper extremities to exert force in order to draw haul or tug objects in a sustained motion.
Lifting.
Raising objects from a lower to a higher position or moving objects horizontally from positiontoposition.
This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
Operate activate use prepare inspect place detect or position.
Grasping.
Applying pressure to an object with the fingers and palm.
Feeling.
Perceiving attributes of objects such as size shape temperature or texture by touching with skin particularly that of fingertips.
Expressing or exchanging ideas.
Those activities in which they must convey detailed or important instructions to other workers accurately or quickly.
Ability to receive detailed information with or without assistance.
Repetitive motion.
Substantial movements motions of the wrists hands andor fingers.
Physical Requirements of this position Medium work.
Exerting up to pounds of force occasionally andor up to pounds of force frequently andor up to pounds of force constantly to move objects.
Visual Acuity Requirements including color depth perception and field of vision Required to perform activities such as preparing and analyzing data and figures transcribing using a computer terminal extensive reading.
The conditions the worker will be subject to in this position The worker is subject to outside environmental changes.
No effective protection from the weather.
The worker is subject to both environmental conditions.
Activities occur inside and outside.
The worker is subject to extreme cold.
Temperatures typically below for periods of more than one hour.
Consideration should be given to the effect of other environmental conditions such as wind and humidity.
The worker is subject to noise.
There is sufficient noise to cause the worker to shout in order to be heard above ambient noise level.
The worker is subject to hazards.
Includes a variety of physical conditions such as proximity to moving mechanical parts moving vehicles electrical current working on scaffolding and high places exposure to high heat or exposure to chemicals.
To apply visit httpsapptrkr.
com Weber State University is an EOEMinoritiesFemaleVetDisability employer with a strong commitment to diversity and inclusion.
Applications by members of all underrepresented groups are encouraged.
Copyright Jobelephant.
com Inc.
All rights reserved.
httpswww.
jobelephant.
com.
Estimated Salary: $20 to $28 per hour based on qualifications.
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