I.T. Technical Support Specialist
Performs complex technical server setup and systems analysis work.
Analyzes tests implements and documents computer systems.
Maintains and upgrades existing systems.
Installs software and hardware.
Assists users with hardwaresoftware problems.
Assists in developing technical policies and procedures.
Works under the general guidance and direction of the I.
T.
Systems Administrator.
Assesses needs and develops hardware and software solutions as required by users interviews determines requirements makes notes designs hardware and software solutions to accommodate needs.
Assists with network equipment and wifi technology.
Assists in the development of technical policies and procedures.
Installs new hardware and software trains users and assists with problems.
Make necessary changes to systems as required and instructed.
Installs and assists users with third party software Microsoft Office Linux Windows VMware Acrobat CAD Software etc.
.
Maintains modifies and upgrades existing systems.
Coordinates with agencies served and communicates requirements and concerns to IT Systems Administrator.
Maintains email systems and backup systems and assures integrity and safety of data.
Assists in maintenance of file servers desktop computers laptops and printers.
Studies and develops proficiency with new hardware and software as required to assist users.
Stays current in the field by consulting with outside vendors concerning software and hardware.
Reads trade journals and advises users accordingly.
Certified in vendor specific applications.
Oncall rotation.
Performs related duties as required.
Education Graduation or working towards a Bachelors Degree in an information technology or other closely related field with extensive course work in computer applications.
Experience Zero to two years of increasingly responsible employment as a computer technician.
Any equivalent combination of education and experience.
Knowledge Thorough knowledge of electronic computer programming and analysis thorough knowledge of concepts of systems technology thorough knowledge of analysis and design techniques and quantitative methods thorough knowledge of data processing equipment thorough knowledge of public relations techniques thorough knowledge of technical report writing thorough knowledge of the compilation and analysis of statistical fiscal and related data thorough knowledge of LINUX WINDOWS SERVER VMware MICROSOFT OFFICE WINDOWS DESKTOP OPERATING SYSTEMS.
NET CORE HTML programs thorough knowledge of online teleprocessing programming methodology.
Skills Skills in connecting and maintaining data processing and network equipment.
Abilities Ability to apply general principles to specific conditions effectively ability to communicate effectively verbally and in writing ability to research and evaluate system needs and design procedures to fulfill requirements.
Ability to establish and maintain effective working relationships with employees public safety agencies supervisors and the general public.
YOUR SPECIAL REQUIREMENTS Criminal History Have no criminal background or record.
Hour Requirements Position generally requires a Monday through Friday daytime hour commitment with most holidays off.
Position does require some flexibility and adaptation to irregular schedules including evenings weekends and holidays adjustment of shifts overtime breaks etc.
may be required on short notice.
Requires flexibility in providing oncall status involving weekends and various hours.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is frequently required to sit stand talk and hear use hands to finger handle or feel objects tools or controls and reach with hands and arms.
The employee is also required to walk climb or balance stoop kneel crouch or crawl and smell.
The employee must frequently lift andor move up to pounds and occasionally lift andor move up to pounds.
Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level of the work environment is usually quiet.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Analyzes tests implements and documents computer systems.
Maintains and upgrades existing systems.
Installs software and hardware.
Assists users with hardwaresoftware problems.
Assists in developing technical policies and procedures.
Works under the general guidance and direction of the I.
T.
Systems Administrator.
Assesses needs and develops hardware and software solutions as required by users interviews determines requirements makes notes designs hardware and software solutions to accommodate needs.
Assists with network equipment and wifi technology.
Assists in the development of technical policies and procedures.
Installs new hardware and software trains users and assists with problems.
Make necessary changes to systems as required and instructed.
Installs and assists users with third party software Microsoft Office Linux Windows VMware Acrobat CAD Software etc.
.
Maintains modifies and upgrades existing systems.
Coordinates with agencies served and communicates requirements and concerns to IT Systems Administrator.
Maintains email systems and backup systems and assures integrity and safety of data.
Assists in maintenance of file servers desktop computers laptops and printers.
Studies and develops proficiency with new hardware and software as required to assist users.
Stays current in the field by consulting with outside vendors concerning software and hardware.
Reads trade journals and advises users accordingly.
Certified in vendor specific applications.
Oncall rotation.
Performs related duties as required.
Education Graduation or working towards a Bachelors Degree in an information technology or other closely related field with extensive course work in computer applications.
Experience Zero to two years of increasingly responsible employment as a computer technician.
Any equivalent combination of education and experience.
Knowledge Thorough knowledge of electronic computer programming and analysis thorough knowledge of concepts of systems technology thorough knowledge of analysis and design techniques and quantitative methods thorough knowledge of data processing equipment thorough knowledge of public relations techniques thorough knowledge of technical report writing thorough knowledge of the compilation and analysis of statistical fiscal and related data thorough knowledge of LINUX WINDOWS SERVER VMware MICROSOFT OFFICE WINDOWS DESKTOP OPERATING SYSTEMS.
NET CORE HTML programs thorough knowledge of online teleprocessing programming methodology.
Skills Skills in connecting and maintaining data processing and network equipment.
Abilities Ability to apply general principles to specific conditions effectively ability to communicate effectively verbally and in writing ability to research and evaluate system needs and design procedures to fulfill requirements.
Ability to establish and maintain effective working relationships with employees public safety agencies supervisors and the general public.
YOUR SPECIAL REQUIREMENTS Criminal History Have no criminal background or record.
Hour Requirements Position generally requires a Monday through Friday daytime hour commitment with most holidays off.
Position does require some flexibility and adaptation to irregular schedules including evenings weekends and holidays adjustment of shifts overtime breaks etc.
may be required on short notice.
Requires flexibility in providing oncall status involving weekends and various hours.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is frequently required to sit stand talk and hear use hands to finger handle or feel objects tools or controls and reach with hands and arms.
The employee is also required to walk climb or balance stoop kneel crouch or crawl and smell.
The employee must frequently lift andor move up to pounds and occasionally lift andor move up to pounds.
Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level of the work environment is usually quiet.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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