Client Services Technician
Company Name:
Eide Bailly, LLP
Eide Bailly, LLP is one of the top CPA firms in the nation. We offer staff challenging work with limitless potential to grow your career. Our vibrant culture encourages our 1,300 valued team members to pursue their own interests - both in the office and at home. Click hereto learn more about why working at Eide Bailly, LLP is more than just a career!
We are currently seeking a talented part-time Client Services Technician for our Technology Consulting group located in our Ogden, Utah office. The Client Services Technician will provide technical support, including problem resolution, technical change implementation, telephone and one-on-one technical support within defined service level agreements for our technology clients; as well as provide regular security and testing reviews to assigned clients.
Since 1917, Eide Bailly LLP has provided accounting and business advisory services to clients across all industries. The Technology Consulting group provides strategic consulting services, business management software solutions, technology auditing and security risk management, network and system implementation, integration and support; and custom software application development.
As a Client Services Technician, you are responsible for providing exceptional customer service by ensuring value-added services are provided to our clients. You will also work with users to identify and resolve hardware and software issues while troubleshooting to isolate and diagnose client''s technical issues.
Additional
Responsibilities:
Escalate customer support issues as needed to provide high-quality support.
Support Client Service Managers in regular client communications and reporting activities.
Perform planned network and server maintenance and upgrades.
Configure network devices and workstations according to client and Eide Bailly standards.
Provide telephone, e-mail and network alert response and utilize ticketing system to document and track incidents and problem management.
Responsible for keeping our client's system documentation up to date.
Provide feedback to Client Service Managers, Network Engineers and Network Administrators on recommended improvements to clients' technical environments.
Work directly with vendors to identify resolutions and actively apply those resolutions for improving the client's environment.
Provide client support by identify opportunities and recommend solutions for improving the efficiency and effectiveness of our client's environment.
Perform LAN/WAN troubleshooting to isolate and diagnose problems.
Monitor client networks via internal reporting tools; help resolve network and system problems, perform break-fix troubleshooting on client network and systems and escalate to engineers.
Complete assigned project work for clients. (PC imaging, hardware deployments, etc.)
Perform vulnerability scans on client environments.
Manage and remediate vendor backup solutions.
Manage, remediate and deploy vendor security and anti-virus suites.
Review event logs and remediate related issues.
Review usage statistics and report.
Assess and apply security patches.
We are seeking a Client Service Technician who is able to provide detailed and effective communication to internal teams while clearly communicating the problem/resolution process to clients. To be successful in this role you will need to establish customer trust and confidence through knowledge, expertise, and concern for customers' business needs.
Specific Requirements:
Bachelor''s or Associate''s degree in computer-related field or equivalent job experience.
CompTIA A
Certification or similar certification or related experience preferred.
At least 2 years of experience servicing, supporting and troubleshooting workstations and network systems required.
MCITP or CCNA preferred, but not required.
Ability to understand our clients business, develop client relationships and consistently deliver an exceptional client experience.
Must excel in a dynamic work environment.
Ability to consistently demonstrate strong personal accountability.
Demonstrates strong interpersonal skills with the ability to establish and maintain effective working relationships with clients and team members.
Prompt and dependable attendance.
Willingness to work on a mutually agreed upon career path
Strong organizational, analytical, problem solving and troubleshooting skills.
Customer Service focused and a high level of professionalism.
Ability to consistently follow policies and procedures.
Strong communication and documentation skills.
Ability to prioritize work and handle multiple tasks simultaneously in a fast paced, diverse and growth-oriented environment.
Must know when to ask for assistance. Must be approachable, teachable, a team player with a strong desire to continue learning and expanding their experience in a highly evolving technical environment.
Experience in Microsoft, Linux, SonicWALL, Cisco, eXtreme networking OS/IOS.
Basic knowledge of enterprise level Microsoft technologies or solutions including Exchange Server, SQL Server, ISA Server, Terminal Server, Domain Controller, etc.
Applicants must be currently authorized to work in the United States on a full-time basis.
Submit your resume today and Experience the Eide Bailly Difference!
Eide Bailly, LLP is proud to be an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected under local, state or federal laws.
LI-A
Date: 2014-05-16
Country: US
State: UT
City: Ogden
Postal Code: 84403
Category: Consulting - TechnologyEstimated Salary: $20 to $28 per hour based on qualifications.
Eide Bailly, LLP
Eide Bailly, LLP is one of the top CPA firms in the nation. We offer staff challenging work with limitless potential to grow your career. Our vibrant culture encourages our 1,300 valued team members to pursue their own interests - both in the office and at home. Click hereto learn more about why working at Eide Bailly, LLP is more than just a career!
We are currently seeking a talented part-time Client Services Technician for our Technology Consulting group located in our Ogden, Utah office. The Client Services Technician will provide technical support, including problem resolution, technical change implementation, telephone and one-on-one technical support within defined service level agreements for our technology clients; as well as provide regular security and testing reviews to assigned clients.
Since 1917, Eide Bailly LLP has provided accounting and business advisory services to clients across all industries. The Technology Consulting group provides strategic consulting services, business management software solutions, technology auditing and security risk management, network and system implementation, integration and support; and custom software application development.
As a Client Services Technician, you are responsible for providing exceptional customer service by ensuring value-added services are provided to our clients. You will also work with users to identify and resolve hardware and software issues while troubleshooting to isolate and diagnose client''s technical issues.
Additional
Responsibilities:
Escalate customer support issues as needed to provide high-quality support.
Support Client Service Managers in regular client communications and reporting activities.
Perform planned network and server maintenance and upgrades.
Configure network devices and workstations according to client and Eide Bailly standards.
Provide telephone, e-mail and network alert response and utilize ticketing system to document and track incidents and problem management.
Responsible for keeping our client's system documentation up to date.
Provide feedback to Client Service Managers, Network Engineers and Network Administrators on recommended improvements to clients' technical environments.
Work directly with vendors to identify resolutions and actively apply those resolutions for improving the client's environment.
Provide client support by identify opportunities and recommend solutions for improving the efficiency and effectiveness of our client's environment.
Perform LAN/WAN troubleshooting to isolate and diagnose problems.
Monitor client networks via internal reporting tools; help resolve network and system problems, perform break-fix troubleshooting on client network and systems and escalate to engineers.
Complete assigned project work for clients. (PC imaging, hardware deployments, etc.)
Perform vulnerability scans on client environments.
Manage and remediate vendor backup solutions.
Manage, remediate and deploy vendor security and anti-virus suites.
Review event logs and remediate related issues.
Review usage statistics and report.
Assess and apply security patches.
We are seeking a Client Service Technician who is able to provide detailed and effective communication to internal teams while clearly communicating the problem/resolution process to clients. To be successful in this role you will need to establish customer trust and confidence through knowledge, expertise, and concern for customers' business needs.
Specific Requirements:
Bachelor''s or Associate''s degree in computer-related field or equivalent job experience.
CompTIA A
Certification or similar certification or related experience preferred.
At least 2 years of experience servicing, supporting and troubleshooting workstations and network systems required.
MCITP or CCNA preferred, but not required.
Ability to understand our clients business, develop client relationships and consistently deliver an exceptional client experience.
Must excel in a dynamic work environment.
Ability to consistently demonstrate strong personal accountability.
Demonstrates strong interpersonal skills with the ability to establish and maintain effective working relationships with clients and team members.
Prompt and dependable attendance.
Willingness to work on a mutually agreed upon career path
Strong organizational, analytical, problem solving and troubleshooting skills.
Customer Service focused and a high level of professionalism.
Ability to consistently follow policies and procedures.
Strong communication and documentation skills.
Ability to prioritize work and handle multiple tasks simultaneously in a fast paced, diverse and growth-oriented environment.
Must know when to ask for assistance. Must be approachable, teachable, a team player with a strong desire to continue learning and expanding their experience in a highly evolving technical environment.
Experience in Microsoft, Linux, SonicWALL, Cisco, eXtreme networking OS/IOS.
Basic knowledge of enterprise level Microsoft technologies or solutions including Exchange Server, SQL Server, ISA Server, Terminal Server, Domain Controller, etc.
Applicants must be currently authorized to work in the United States on a full-time basis.
Submit your resume today and Experience the Eide Bailly Difference!
Eide Bailly, LLP is proud to be an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected under local, state or federal laws.
LI-A
Date: 2014-05-16
Country: US
State: UT
City: Ogden
Postal Code: 84403
Category: Consulting - TechnologyEstimated Salary: $20 to $28 per hour based on qualifications.
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